Overview of This Privacy Policy
This Privacy Policy describes how 20Jili ("we," "us," or "our") collects, uses, stores, and protects the personal information of every player who accesses or registers on our platform at 20jili.best. It applies to all services provided by 20Jili, including online casino games, sports betting, deposits and withdrawals, customer support, and any promotional activities.
We are committed to protecting your privacy in compliance with applicable Philippine data privacy laws, including the Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules and regulations. By accessing and using the 20Jili platform, you confirm that you have read and understood this Privacy Policy and that you consent to the processing of your personal data as described herein.
If you are not comfortable with how 20Jili handles personal data, please do not create an account or use our services. You may contact our Data Privacy Officer at any time if you have questions or concerns — details are at the end of this policy.
Short version: 20Jili collects the minimum data needed to run a safe, fair, and enjoyable platform. We never sell your personal information, and we give you full control over your data through the rights described in Section 9.
What Personal Data We Collect
Depending on how you interact with 20Jili, we may collect the following categories of personal data:
Identity and Registration Data
- Full legal name, date of birth, and gender
- Government-issued ID number (e.g., Philippine passport, driver's licence, SSS/UMID)
- Email address and mobile phone number
- Username and hashed password
Financial and Payment Data
- GCash mobile number, Maya account reference, or bank account details used for deposits and withdrawals
- Transaction history including deposit amounts, withdrawal requests, and bet records
- Billing address where required by payment processors
Technical and Usage Data
- IP address, browser type, device type, and operating system
- Pages visited, session duration, and click behaviour on the 20Jili platform
- Geolocation data (country and region level) to verify eligibility
- Cookies and similar tracking technologies (see Section 7)
Communications Data
- Content of live chat messages or emails sent to our support team
- Survey responses and feedback submitted through the platform
- Marketing preferences and opt-in/opt-out choices
| Data Category | Examples | Mandatory? |
|---|---|---|
| Identity | Full name, date of birth, ID number | Yes — required for KYC |
| Contact | Email address, mobile number | Yes — required for account |
| Financial | GCash number, bank account | Yes — required for withdrawals |
| Technical | IP address, device info | Automatic — collected by platform |
| Marketing | Promo opt-in, communication preference | Optional — you choose |
Secure Deposits Across the Philippines
Your payment data is encrypted and never stored in plain text on 20Jili servers.
Regional Player Privacy
From Cebu to Cagayan, every 20Jili player gets the same strong data protection.
Data Privacy You Can Trust
20Jili complies with the Philippine Data Privacy Act of 2012 for every registered player.
How We Collect Your Data
20Jili collects personal data through the following channels:
- Direct registration: When you create a 20Jili account and submit your personal information through the registration form.
- Identity verification (KYC): When you upload government-issued ID documents or proof of address to complete account verification.
- Deposits and withdrawals: When you initiate a financial transaction through GCash, Maya, or other supported payment methods on 20Jili.
- Platform usage: Automatically as you browse, play games, and interact with features on the 20Jili website and mobile platform.
- Customer support interactions: When you contact our support team via live chat or email.
- Cookies and analytics: Through first-party cookies and analytics tools used to understand platform performance and user behaviour (see Section 7).
How We Use Your Personal Data
20Jili processes your personal data only for legitimate purposes necessary to deliver a safe and functional platform. We do not use your data for any purpose not listed here without your explicit consent.
Core Service Purposes
- Creating and managing your 20Jili player account
- Processing deposits, bets, and withdrawal requests in Philippine Peso (₱)
- Verifying your identity to comply with KYC and anti-money laundering regulations
- Detecting and preventing fraud, bonus abuse, and multi-accounting
- Providing 24/7 customer support and resolving account disputes
- Enforcing our Terms and Conditions
Platform and Legal Purposes
- Monitoring platform security and preventing unauthorised access
- Complying with applicable Philippine laws and regulatory reporting requirements
- Maintaining records required for dispute resolution and audit purposes
- Improving our platform, games, and user experience based on aggregated usage data
Marketing Purposes (Consent-Based)
- Sending promotional emails or SMS about bonuses and offers — only if you have opted in
- Personalising in-platform promotions based on your gaming preferences
- Notifying you of new games, features, or events relevant to your interests
You can update your marketing preferences or opt out of all marketing communications at any time through your account settings or by contacting support.
Data Storage and Security
20Jili takes data security seriously. Your personal data is stored on secure servers with the following protections in place:
- 256-bit SSL/TLS encryption for all data transmitted between your browser and our servers
- Encryption at rest for sensitive data fields including ID numbers and financial account references
- Multi-factor authentication (MFA) available to all player accounts and mandatory for internal staff access
- Strict access controls — only authorised 20Jili personnel with a legitimate business need can access personal data
- Regular security audits and penetration testing to identify and address vulnerabilities
- Segregated data storage — player funds and personal data are stored separately to minimise exposure in the event of a breach
In the unlikely event of a personal data breach that poses a risk to your rights and freedoms, 20Jili will notify the National Privacy Commission (NPC) within 72 hours and will inform affected players as soon as reasonably practicable, in accordance with the Data Privacy Act of 2012.
Cookies and Tracking Technologies
20Jili uses cookies and similar technologies to operate the platform and improve your experience. A cookie is a small file stored on your device that helps us remember your preferences and understand how you use the site.
Types of Cookies We Use
- Essential cookies: Required for the platform to function. These enable login sessions, account security, and transaction processing. You cannot opt out of these without disabling the platform.
- Analytics cookies: Used to understand how players navigate the platform — which pages are visited most, where players drop off, and how long sessions last. Data is aggregated and anonymised.
- Preference cookies: Remember your language, display settings, and notification preferences so you don't have to reset them every visit.
- Marketing cookies: Used only if you have opted in to promotional communications. These help us show relevant offers based on your activity on 20Jili.
You can manage cookie preferences through your browser settings. Disabling non-essential cookies will not affect your core ability to play games or process transactions on 20Jili.
Data Retention
20Jili retains your personal data only for as long as necessary to fulfil the purposes described in this policy. Specific retention periods include:
- Active account data: Retained for the lifetime of your active 20Jili account plus a minimum of 5 years after account closure to meet regulatory and legal obligations.
- Transaction records: Retained for a minimum of 5 years from the date of each transaction, as required by Philippine anti-money laundering regulations.
- KYC documents: Retained for 5 years after account closure or the date of the last transaction, whichever is later.
- Customer support communications: Retained for 2 years from the date of the interaction.
- Marketing data: Retained until you withdraw consent or opt out, after which marketing preferences are updated immediately and your data is no longer used for this purpose.
When data is no longer needed and retention periods have expired, 20Jili securely deletes or anonymises it in a manner that prevents reconstruction or identification.
Your Data Privacy Rights
Under the Philippine Data Privacy Act of 2012, every 20Jili player has the following rights with respect to their personal data. You can exercise these rights by contacting our Data Privacy Officer at privacy@20jili.best.
Right to Access
Request a copy of all personal data 20Jili holds about you, including how it's being used.
Right to Correction
Ask us to correct inaccurate or incomplete personal data associated with your account.
Right to Erasure
Request deletion of personal data where there is no legitimate legal basis for us to retain it.
Right to Object
Object to the processing of your personal data for marketing purposes at any time.
Right to Data Portability
Receive your personal data in a structured, machine-readable format to transfer to another platform.
Right to Complain
Lodge a complaint with the National Privacy Commission (NPC) if you believe your rights have been violated.
We will respond to all data rights requests within 15 business days. Some requests may require identity verification before we can action them.
Privacy of Minors
20Jili's services are strictly intended for individuals aged 21 and above. We do not knowingly collect personal data from anyone under the legal age for online gambling in the Philippines. If you are a parent or guardian and believe that a minor has registered a 20Jili account or provided personal data to us without your consent, please contact us immediately at privacy@20jili.best.
Upon receiving such a notification, 20Jili will promptly investigate, suspend the relevant account, and delete all associated personal data within 5 business days. We have age verification checks in place during registration, but we acknowledge that no technical measure is entirely foolproof, which is why we rely on parental reporting as an additional safeguard.
Changes to This Privacy Policy
20Jili may update this Privacy Policy from time to time to reflect changes in our services, legal obligations, or data handling practices. When we make material changes, we will notify registered players by:
- Sending an email notification to your registered email address at least 7 days before changes take effect
- Displaying a prominent notice on the 20Jili platform highlighting the updates
- Updating the "Last Updated" date at the top of this page
Your continued use of the 20Jili platform after the effective date of the revised Privacy Policy constitutes your acceptance of the changes. If you do not agree with the updated policy, you should stop using 20Jili and submit a request to close your account and withdraw your balance before the changes take effect.
Contact Our Data Privacy Officer
If you have questions, concerns, or requests related to your personal data and how 20Jili handles it, you can reach our Data Privacy Officer through the following channels:
- Privacy Email: privacy@20jili.best
- General Support Email: support@20jili.best
- Live Chat: Available 24/7 through the chat widget on 20jili.best
For formal data rights requests under the Data Privacy Act of 2012, please use the privacy email address and include your full name, registered email address, and a clear description of your request. This helps us locate your account quickly and process your request within the required timeframe.
You also have the right to escalate a complaint directly to the National Privacy Commission (NPC) if you believe 20Jili has not handled your data rights request appropriately.